Spa etiquette & FAQ
Everything you need to know before your visit.
Your visit
Before you arrive
Can't find your answer? Call us on +1 (555) 018-5500.
Thirty minutes before your treatment, so you can check in, change and enjoy the thermal suite.
We provide a robe, slippers and disposable underwear. Bring a swimsuit if you'd like to use the pool.
Phones stay in your locker on treatment floors. The garden lounge has a phone-friendly corner.
Yes, free parking for guests behind the townhouse, entered from Church Lane.
Health
Health & wellbeing
From the second trimester we offer a supported pregnancy massage, facials and nail treatments. Heat treatments and
some oils are avoided. Please tell us when booking, and check with your midwife or doctor if you're unsure.
Please mention it on your booking form. For some conditions we may ask for approval from your doctor before certain
treatments.
Let us know in advance. We have fragrance-free options and full ingredient lists for every product.
Bookings
Changes & cancellations
Yes, free of charge up to 24 hours before your appointment.
We'll do our best, but your treatment may need to be shortened so the next guest isn't delayed.
Gratuity is never expected, but if you'd like to thank your therapist you can add it at checkout.