Patient information
Everything you need to know about registering, appointments, results and records.
Becoming a patient
Register online in about ten minutes. We'll ask for your contact details, insurance and a short health questionnaire, then invite you to a new-patient appointment.
- Online registration
- New-patient visit within 2 weeks
- Records transferred from your old clinic
Appointments by video
Many follow-ups and minor concerns can be handled by secure video. You'll receive a link by text ten minutes beforehand. No app needed.
- Works on phone, tablet or computer
- Same fees as in-person visits
- Evenings until 7pm
Test results
Once your clinician has reviewed your results, they'll be shared by secure message with a short explanation. If anything needs discussing, we'll call you.
- Most results within 48 hours
- Plain-language summaries
- Call us if you haven't heard in a week
Repeat prescriptions
Request repeat medication online and allow two working days. Prescriptions are sent directly to the pharmacy of your choice.
- Request online or by phone
- Two working days
- Annual medication review
Frequently asked questions
Can't find what you need? Our patient services team is here to help.
Our commitments to you
Privacy
Your information is protected and only shared with your consent or where the law requires.
Feedback
Compliments and complaints are reviewed by our practice manager within five working days.
Accessibility
Step-free access, hearing loop, accessible restrooms and parking.